We take your privacy seriously and are committed to protecting it. We follow the procedures set out in this policy when using your information.
By using this website to provide us with your information, you accept the terms of and consent to us using your information in accordance with this policy.
For the purpose of the Data Protection Act 2018 , the data controller is Karen Woolven Flowers, whose contact details are set out at the end of this document. We will use the information we collect about you lawfully to process your order and to provide you with the best possible service.
If you use our services or contact us with an enquiry, we may collect personal information such as your name, contact details, telephone number, email address and address. This information is used only to respond to your enquiry or fulfil your order.
We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.
The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking or merchant service providers and third party suppliers where necessary to provide services to you. We use third party suppliers to provide some of our products, and your order contact details (but not your credit or debit card or financial details) may be passed to those suppliers for the purpose of delivery.
Where you permit it, we may use your personal information and allow selected third parties to provide you with information about goods and services that may be of interest to you. We will not share your information with any third party for marketing purposes without your consent.
We may pass aggregate information regarding website usage to third parties. This will never include information that can be used to identify you.
If we intend to transfer your information outside the European Economic Area, other than to fulfil your order, we will obtain your consent beforehand. We rely on you to notify us if your information requires updating or deletion and will respond to such requests promptly.
Unless you have indicated otherwise, our system may issue cookies to your computer when you visit the website. Cookies are small pieces of information that help us improve your experience by enabling functionality, analysing website traffic and personalising content.
You may choose to accept or decline cookies through your browser settings. Declining cookies may affect the performance and functionality of the website.
We employ appropriate security measures to protect your information against unauthorised access, unlawful processing, accidental loss, destruction or damage. However, transmission of information over the internet is not completely secure and we cannot guarantee absolute security.
We will retain your information for a reasonable period or as long as required by law. Your personal data may be disclosed if we sell or transfer part or all of our business, or where disclosure is required or permitted by law.
You are entitled to request a copy of your personal data.
We may amend this Privacy Policy from time to time. Any changes will be posted on this website. All comments, queries and requests relating to our use of your information are welcome and should be emailed to us.