Making a purchase could not be easier. Browse our online shop and add any bouquets or gifts you wish to buy to your shopping basket. When you have finished your selection, click the checkout button and you will be asked to provide the details required to complete your order.

We accept debit or credit card payments. If you are shopping from outside the UK, your card provider will convert the transaction into your local currency. We accept Visa, Mastercard, Google Pay and Apple Pay. You may also place and pay for orders over the phone.

Orders cancelled online or by telephone may be subject to a cancellation fee.

Order acceptance and delivery

Confirmation of your order indicates that we have received it, but does not confirm acceptance. A contract is formed once payment has been processed. This protects us in the event of pricing errors or where a product is no longer available. In the event of a price change, we will always contact you first.

Orders received before 10am Monday to Saturday (UK time) may be delivered on the same day if required. Orders with a specified delivery date will be delivered on that date, provided they are placed before the same-day cut-off time. Orders placed for delivery on public holidays will be delivered on the next working day. Online deliveries are available within the UK only. For overseas deliveries, please telephone.

Timed deliveries are not available except for funeral tributes and weddings. For emergency orders or requests for specific flowers, please telephone at least 24 hours in advance.

Delivery attempts

Orders are delivered once. If the recipient is not available, the flowers or plants will be returned to the shop and a delivery note left. Where possible, flowers may be left with a neighbour who agrees to accept responsibility. If the recipient is unable to collect, a redelivery will be arranged at our earliest convenience.

Karen Woolven Flowers cannot accept responsibility for loss, theft or damage once flowers, plants or sundries have been left. We take great care to ensure freshness and quality at all times.

Payment, security and tax

All prices include 20% VAT. Credit card details submitted through our website are encrypted using 256-bit encryption and are not stored in plain text.

We guarantee your complete satisfaction.

Getting in touch

If you need to contact us, please email us using the contact form, or telephone or write to us using the details provided. Our Privacy Policy is available to view online.

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .

Refunds and Returns Policy

Refunds may occasionally be given at the discretion of management. Due to the perishable nature of our products, any complaint should be made within one working day of delivery. We will always endeavour to reach a fair outcome, offering either a replacement or a refund depending on the nature of the issue.